Customer Service

It's really simple to make an order on our online store!

You can browse our catalogue and click on a product image to view the product page.

The product page: In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket. The product page shoes only the available sizes.

The basket: In the basket page you can find the purchased products, the quantity of each product and the total amount for your order. By selecting the shipping method you will know the shipping cost and the total amount will be automatically updated (shipping costs included). By Clicking on the 'Proceed to Checkout' button you will proceed with the purchasing process.

To complete your order you should fill the Checkout form following the given steps. All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.



All indicated prices are final. You will not pay extra prices to us. If you live in a country outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order.

You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net. This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing. When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither palmyta.com nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.


The purchase can only be done by the Credit Card holder and the name and the address must correspond with the name and the address on the order invoicing data.

Cookies
Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. We Palmyta uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose you your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from palmyta.com, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

Privacy
We inform you that we will treat your data to send you marketing information related to the Palmyta Online Boutique and to make the invoices for your orders.

You can access to your data, request to update, delete, change or block your data and your data treatment whenever you want. For any info about the data treatment you can contact us at info@palmyta.com

Why register to our website Being a member of the Palmyta Online Boutique is absolutely free of charge. In the Registration Form you will be asked just some personal data needed to register you as a customer.
As a member you will can:
- make orders faster
- add products to your Wishlist
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses

The Purchaser may make payment by means of major credit cards (Mastercard and Visa circuits) and PayPal, except for other additional means of payment that may be indicated by DROP in the On-Line Shop. DROP reserves the right to change, at any time, the means of payment that may be used by Purchasers, it being understood that those published in the On-Line Shop at the time the Orders are placed by Purchasers shall be deemed usable.

In the case of payment by credit card, the charge to the Buyer shall be made, having verified the credit card details and received the charge authorization from the company issuing the credit card used by the Buyer, at the same time that DROP sends the Order Confirmation.

Credit card information sent during the placing of Orders is protected and is sent directly to the Payment Service Provider handling the payments. PayPal data is handled directly by PayPal. Credit card data and PayPal data are not accessible by DROP or any third party, either at the time of placing the Orders or thereafter. DROP reserves the right to make request to the issuing bank of the credit card used to verify the actual ownership of the card or similar request to PayPal in case of problems.

The type of Products published in the On-Line Shop and their availability may change at any time, and Buyers, by accepting these Conditions, agree that this shall not result in any liability to Buyer for any change in the availability or unavailability of the Products.

The indication regarding the availability of Products is not binding, it being understood that Products indicated as "unavailable" cannot be ordered. In the event of the unexpected unavailability of a Product indicated as available at the time an Order is placed by a Buyer, Plamyta will notify Buyer by email:
-inability to accept the Order, if the asset is permanently unavailable and will then provide a refund;
- what is the waiting time to obtain the purchased Product temporarily unavailable, asking the Buyer whether he/she wishes to confirm the order or not. In the event that the Buyer does not confirm the order, Palmyta will provide a refund.